• My Flyer Won't Upload

  Supported formats: JPG and PNG only. Common causes: HEIC format (iPhone default — go to Settings → Camera → Formats → Most Compatible to shoot in JPG, or convert before uploading), file too large (resize first), corrupt file (open in any photo editor and re-save as JPG).Few readers

• I Can't Send an Email Blast

  Two possible causes: not yet verified (first-time senders need one-time admin verification, typically clears within 24 hours — you'll get a notification), or out of credits (1 messaging credit per send, buy a pack at Dashboard → Upgrade). Contact support if neither applies.Few readers

• Why Can't I Sign Up?

  BCKSTG is invite-only during alpha. You need one of the following: a direct invite from the BCKSTG team, a referral link from an existing user (each user gets 3 invites), or approval via the application at bckstg.co/apply. If you received an invite and the link isn't working, check you're using the full link, and it hasn't expired. Contact support if you're stuck.Few readers

• My Events Aren't Showing on My Fan Page

  Check these in order: confirm they're listed in your dashboard, confirm they're future-dated, re-run sync if using Ticketmaster or Eventbrite, and confirm your account type (Events are for Venue/Promoter — Artists have Tour Dates). If everything looks right in the dashboard but the fan page is still empty, contact support with your handle.Few readers

• My Paid Content Isn't Working

  The most common cause is an incomplete Stripe Connect onboarding — see Article "My Paid Content Isn't Showing on My Fan Page" for the full walkthrough. Stripe requires the onboarding to be fully completed before content goes live, and it's a separate step from your BCKSTG subscription.Few readers

• My Spotify / Apple Music Isn't Connecting

  Spotify autofill not finding you: Search your exact artist name as it appears on Spotify. If you have a common name, try adding your genre or city. Spotify pre-saves not working: This is a Spotify platform limitation — see Article 15 (Connecting Spotify) for the full explanation and what BCKSTG does to make sure fans still get notified on release day. Apple Music disconnected: Tokens expire roughly every 6 hours. Go to Dashboard → Integrations → Apple Music, disconnect, and recFew readers